Table of Contents
Your password contains special characters, and you receive this error while providing correct credentials:
- Encode the password into base64 format.
- Specify the encoded password using the
-base64
(for version 7.5) and-b
or--base64
(for version 7.8 and 7.9) parameter. For a Windows agent, it would be:- Acronis Backup Cloud 7.8, 7.9:
register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -b -p <encoded password>
- Acronis Backup Cloud 7.5:
register_msp_mms.exe register https://cloud.acronis.com <account> -base64 <encoded password>
- Acronis Backup Cloud 7.8, 7.9:
Download the Acronis Backup Agent #
Log in to the Acronis Management Console
Login to the target server: Download and Install the agent
Windows OS Manual registration: #
Acronis Backup Cloud
- Open Command prompt and navigate to C:\Program Files\BackupClient:
cd "%ProgramFiles%\BackupClient\RegisterAgentTool"
- Issue this command to register the client machine using account and password:
register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>
or issue this command to register the client machine using registration token:
"C:\Program Files\BackupClient\RegisterAgentTool\register_agent.exe" -a <your-datacenter> --token <token> -o register -t cloud
<your-datacenter>
is the datacenter address displayed in browser when you log in to Backup Console.
Should you experience error whilst manually registering the agent:
Your password contains special characters, and you receive this error while providing correct credentials:
Register", "module" : 0, "suberror" : null, "text" : "Getting refresh token failed: {\"error\":\"access_denied\",\"error_description\":\"Failed to authorize\"}" }, "reason" : "internalError", "serCode" : "0x00000191"
Solution:
root@server RegisterAgentTool]# ./RegisterAgentBin -o register -t cloud -a https://cloud.acronis.com -u <username> -p <encoded password> --base64 Success. 200 null
DONE!